TERMS & CONDITIONS
This website is primarily designed for residents of
If you are outside the UK, please enquire regarding the shipping costs of an
We are generally unable to supply new instruments outside of the UK.
Please do not 'hotlink' to pictures on this website.
This website uses Tynt to monitor copying of pictures and text.
All pictures and text and layout ©Piano
Pavilion (Brentwood) Limited and Karen Edwards.
All our pre-owned pianos are inspected by our technicians,
reconditioned/rebuilt as necessary and tuned to concert pitch.
Unless otherwise stated, all pre-owned pianos will show some signs of use /
age, but not to the detriment of the general appearance.
Unless otherwise stated, all pianos carry a full guarantee, except for
strings broken during tuning (as this is outside of our control).
We would ask customers to satisfy themselves that the piano they chose is
suitable for their needs.
If you live outside a convenient travelling distance we are happy for you to
have the instrument inspected by a third party.
We are happy to supply any information you may need to make a choice,
including playing the piano and/or uploading a video.
Our website is not a full ecommerce site. This means that you can enquire
about a piano, but you cannot buy and pay online.
This is primarily because most pre-owned pianos are not repeatable, and may
have just sold in the showroom.
Payment can be made by credit or debit card (including Amex), cheque, or in
Pianos are generally not available for removal on the day of purchase as we
give all pianos a pre-delivery inspection and tuning.
Property title in the goods shall not pass to the buyer until the buyer
has discharged all outstanding indebtedness to the seller whatsoever.
We aim to deliver all pianos within 14 days, subject to weather
conditions and any on-going work needed.
If you live outside our local delivery area (approx. 30 miles) we may use a
third party to deliver your instrument,
All deliveries are fully insured and our hauliers are experienced in piano
Third party removals may take longer than 14 days, but we will advise on
delivery times when you place an order.
DISTANCE SELLING REGULATIONS
In the unlikely event that you are not happy with the instrument you have
chosen you have seven working days
starting the day the instrument is delivered to cancel your purchase under
the Distance Selling Regulations (where applicable).
Please either telephone 01702 474771 or email
arrange for the instrument to be collected.
We will refund your full purchase price including delivery costs and only
charge collection fees at cost
(up to £250 for an upright piano and £450 for a grand piano, depending on
We do not sell or rent out your name, address, telephone number or email
We do not retain your card details electronically - all cards are processed
directly into the terminal in our showroom.
747, LONDON ROAD, WESTCLIFF - ON - SEA, ESSEX SS0 9ST
TELEPHONE 01702 474771
OPEN MONDAY TO
SATURDAY 10AM TO 5PM,
EVENINGS & SUNDAY BY APPOINTMENT
Piano Pavilion (Brentwood)